Budget Furniture Online regards customer privacy as an important part of our relationship with our customers. The following Privacy Policy applies to all Budget Furniture Online users, and conforms to Internet Privacy Standards.

SECTION 1: COLLECTION OF INFORMATION

1.1.  In general, Budget Furniture Online will only use your personal information to provide the product or service that you have requested from us. More specifically, we may use your personal information to;

  1. Communicate with you to facilitate your order,
  2. Arrange delivery of the item(s) that you have ordered,
  3. Take payment for the item(s) you have purchased.

1.2  In order to use the Budget Furniture Online online payment service, we may require information from you in order to provide the best service possible.

1.3.  All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email.

1.4.  Any information collected by Budget Furniture Online is collected via correspondence from you or your company. This may be via the telephone, email, mail, fax or directly through our website or online payment service.

SECTION 2: USE OF COLLECTION OF INFORMATION

2.1.  Any details collected from Budget Furniture Online customers is required in order to provide you with our online payment service, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.

2.2.  We collect personal information from you if you buy something from us, if you subscribe to our newsletter(s), if you sign up for an account with us and also if you enter an Budget Furniture Online competition.

2.3.  We may also collect personal information, when you use a Budget Furniture Online site, by using cookies, recording your IP address and other statistical methods.

2.4. When you share personal information with us, we will use our best endeavours to store and protect it securely. We will use SSL encryption to help us with this task.

SECTION 3: STORAGE OF COLLECTED INFORMATION

3.1. The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our online payment service, we encrypt that information using secure socket layer technology (SSL).

3.2. When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

3.3. If you have any questions about security of our online payment service, you can email customer support for assistance.

SECTION 4: ACCESS TO COLLECTED INFORMATION

4.1.  You are entitled to gain access to personal information that Budget Furniture Online holds about you. You may amend, correct or update this personal information at any time. If you would like to access any of the personal information we have about you please contact our customer care team.

4.2.  If your Personally Identifiable Information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by contacting us.

SECTION 5: ORDERS

5.1.  If you purchase a product or service from us, we may request certain Personally Identifiable Information from you. You may be required to provide contact information (such as name, email, and postal address). We use this information for billing purposes and to fill your orders.

5.2.  If we have trouble processing an order, we will use your Personally Identifiable Information to contact you.

5.3.  We will not contact you regarding the collection of financial information (such as credit card number, expiration date), other than processing your order at the ‘checkout’.

SECTION 6: COMMUNICATIONS

6.1.  Budget Furniture Online uses Personally Identifiable Information for essential communications, such as emails, accounts information, and critical service details.

6.2.  We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by unsubscribing or emailing us.

6.3.  You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

SECTION 7: THIRD PARTIES

7.1.  Budget Furniture Online may at its discretion use other third parties to provide essential services on our site or for our business processes.

7.2.  We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your Personally Identifiable Information for any other purpose.

7.3.  We may share some of your personal information with the suppliers of the products sold on our sites. This is only done to facilitate the delivery of the product(s) you have purchased. This would generally include the delivery address, recipient’s name and contact details if necessary.

7.4.  We may share some of your personal information with our logistics partners so that they can deliver the products you buy to the address you have given us. This would generally include the delivery address, recipient’s name and contact details if necessary.

7.5. We may share some of your personal information with other business partners for purposes including but not limited to marketing, data analysis and reporting.

7.6.  We may share some of your personal information with our billing & security partners in order to ensure that your payment is processed smoothly.

7.7. We may disclose your personal information to the relevant authority when required to do so by law, in cases of fraud and where any threats are made against any of our employees, Budget Furniture Online or the general public.

7.8.  Budget Furniture Online does not share any information with third parties for any unknown or unrelated uses.

SECTION 8: LEGAL

8.1.  We reserve the right to disclose your Personally Identifiable Information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

SECTION 9: LINKS

9.1.  Links on the Budget Furniture Online website to external websites or entities are not covered within this policy.

SECTION 10: OPTING OUT

10.1.  You have the right to ask us not to process your personal information for marketing purposes. If do not wish to receive marketing information from us you have the option of ‘opting out’.

10.2.  Clear instructions on how to opt out of each area will be detailed specifically (for instance at the bottom of our e-newsletter you will have the option to ‘unsubscribe from the list’/’update subscription preferences’). Alternatively, please let us know by contacting support@budgetfurnitureonline.com.

SECTION 11: COOKIES

11.1. Our Website uses cookies to distinguish you from other users of our Website and to keep track of your visits. They help us to provide you with the very best experience when you browse our Website and to make improvements to our Website. They also help us and our advertising networks to make advertising relevant to you and your interests.

SECTION 12: USE OF ANALYTICS AND TARGETED ADVERTISING TOOLS

12.1. In order to better serve our Website visitors and customers, we may use Google Analytics features (more information about these features is set out below and at https://www.google.com/policies/privacy/partners/.

12.2. You can opt-out of the Google Analytics features and customise Google Display Network ads using the Ad Settings. As an added privacy measure, you can download and use the Google Analytics opt-out browser add-on.

12.3. Google Analytics features include the following:

  • Regarding Google Display Network Impression Reporting and the DoubleClick Campaign Manager integration, we and third party vendors, including Google, may use cookies set by the Google Analytics features to analyse and report on ads used on our Website including but not limited to the impressions created by the ads and how these interact with other ad features and other features and services.
  • Regarding Google Analytics Demographics and Interest Reporting, we may use data from Google’s Interest-based advertising and/or third party audience data (such as age, gender and interests) with Google Analytics to target and improve our marketing campaigns, marketing strategies and our Website content.
  • We may use Remarketing with Google Analytics to advertise online. Third party vendors, including Google, may show our ads on sites across the internet. We and third party vendors, including Google, may use cookies to inform, optimise and determine which ads you see on our Website and third party websites, including ads based on your previous visits to our Website.
  • We may also use analytics and targeted advertising tools provided by other third parties, including Facebook, Adroll and Bing.

SECTION 13: CHANGES TO PRIVACY POLICY

13.1.  If we decide to change our privacy policy, we will post those changes to this privacy statement, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

13.2.  We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.

If you have any questions or concerns regarding this policy, you should first contact our customer care team by phone 1300 755 057 or email support@budgetfurnitureonline.com.