We provide tracking numbers and details of dispatch as soon as possible once your item has been collected from the Warehouse.
Orders are generally shipped from our suppliers distribution centre, which is located in Melbourne, after full payment is received within 2 – 3 working days.
Depending on size and weight we use the below couriers to deliver our goods. Please ***Check the bulky item exclusion postcodes at the bottom of this page.(not all postcodes are listed so if you are generally in an area that is considered remote please email for a quote first)
Customers are required to provide their phone number for contact and to track their own parcel. Any concerns should be directed to the courier company using the tracking number provided. Details of courier contact are available on their respective websites.
It is the customers responsibility to be available to receive the parcel and be home at the specified time within a 4 hour range.
Remote and Regional Post code exclusions apply so please check carefully below. If your postcode is excluded please email with your details and the products you wish to purchase and we will organise a separate shipping quote. There are still some remote postcodes that have not yet been listed for particular items so please email if you generally are in an exclusion area. This is important as Afterpay Fee’s will be deducted from remote shipping postcodes that need to be refunded at 6.3% + .30c and GST and Paypal orders at 2.3%.
SKU’s starting with V43 only shipped to Captial cities other postcodes will require a quote but possibly will not be deliverable.
Orders are generally shipped from our distribution centre, which is located in Melbourne, the next day after full payment is received.
Our Suppliers are working with three couriers to provide the most efficient delivery service with the most reasonable price and quickest service.
The prices on the product page and the cart are for Capitial City deliveries. Any regional area may require extra shipping depending on the SKU. SKU’s starting with V will require a quote.
Un deliverable Postcodes
Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to. Please refer to the list below for more details.
We try our best to include all the un deliverable postcodes on the list, however, there are still a few postcodes that are un deliverable for some SKUs. Orders with no shipment service will be cancelled and refunded automatically.
Please kindly contact our customer service for more information if you need the item to be delivered to the remote areas to ensure your order could be processed successfully.
In general if you live in a remote area please email first.
|WA||6740||PRINCE REGENT RIVER|
|NSW||2641,2717, 2831, 2898, 2899|
|QLD||4184, 4421,4450-4499, 4680, 4700-4805, 9920-9959|
|QLD||4806-4899, 4900-4999, 9960-9999|
Item that weighs 22 kg or less will be dispatched with eParcel that is Australia Post’s Internet enabled freight system.
Each parcel will carry a barcoded address label and you will be able to view the location of
your item at various points in the delivery process via Australia Post’s online tracking tool.
When your order is dispatched, you will be given a consignment number.
You can use the number to track your order at the Australia Post’s website.
The below table is for your reference to Australia Post’s expected delivery time.
|Service||Posted for delivery||Delivery by (business day after posting)|
|Regular parcel||Within metropolitan areas of capital cities,|
or within the same city or town or environs
|Between a metropolitan area of a capital city and|
|Between country locations||4-5 days|
|Service||Posted for delivery||Delivery by (business day after posting)|
|Regular parcel||Between Melbourne / Sydney;|
Melbourne / Canberra;
Melbourne / Adelaide
|Melbourne / Brisbane;|
Melbourne / Tasmania;
(between metropolitan areas)
|To other interstate locations||Please ask at your local|
Please visit http://auspostcom.au/track/ and use the tracking number given to track your item.
For item that weighs below 22kg with a lower cost than eParcel, the item will be dispatched with Fastway. You will receive an email confirmation of your order including a tracking number, as soon as your orders are dispatched. Fastway provides reliable courier distribution service across Australia. Their comprehensive fleet and professional team will ensure items delivered safely to your door.
Parcels dispatched with Fastway are collected from our premises on a daily basis. Each parcel will carry a barcoded address label and you will be able to view the location of your item at various points in the delivery process via Fastway’s website.
A non- PO Box address is required for Fastway’s delivery. If you fail to provide the correct information, your parcel will not be dispatched until the accurate information is received by our customer service team.
To track item that is dispatched width Fastway,please visit http://www.fastway.com.au and use the given tracking number.
Parcel that weighs over 22 kg will be dispatched with Allied Express. Allied Express is the biggest and independently owned courier company in Australia with offices in all major mainland capitals.
Each parcel will carry a barcoded address label and you will be able to track you items through the Allied Express website. Allied Express will contact you prior to delivery via SMS or phone number.
Parcel with weigh less than 30kg can be dispatched with Toll. Toll is a major integrated logistics provider with an Asia Pacific focus. They provide safe, secure transport services.
Each parcel will carry a barcoded address label and you will be able to track you items through the Toll website.
A non- PO Box address is required for Toll’s delivery. If you fail to provide the correct information, your parcel will not be dispatched until the accurate information is received by our customer service team.
If the delivery is missed, you should receive a card with instructions on how to find your parcel. You can visit Toll website to arrange a re-delivery.
With the tracking number, you can track the parcel anytime at https://www.tollgroup.com/tools/mytoll
Undeliverable Packages In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email.
Inaccurate address If there are any address discrepancies with your order the product is returned us, a customer care team
member will be in touch.A re-delivery cost will occur for any products that are returned to us.
Unsuccessful Delivery Attempt If no one is present when the order arrives and it is being delivered by Australia Post, a notification will be left in the mail box for you to pick
up your parcel in your local Post Office. If your item is delivered by Fastway or Allied Express, arrangement will be made in advance to ensure
your item to arrive at your door at your convenience. A re-delivery cost will occur if you are not home at the arranged time.
Rejected by Receiver If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if parcel has to be resent.
The expected time delivery given by each courier is for reference only. Delivery might take longer than expected due to various
reasons. If you do not receive your item within 10 business days, please contact our customer service team.
Pick up or arranging your own courier is not available at our warehouse to ensure our distribution centre can dispatch all goods efficiently at all times.