Terms & Conditions
Products and Services
Budget Furniture online operates the Site as an online store for the sale and purchase of retail goods.The Site may contain information from a number of suppliers of retail products. The Site provides you with the opportunity to purchase goods or services provided by suppliers to Budget Furniture online for sale on the Site.
We are not an agent for the suppliers, nor are we an agent for any third party suppliers of any goods or services that are advertised on the Site.Information contained on the Site about goods and services offered by a supplier is provided by that supplier. We do not monitor, verify or endorse information submitted by suppliers for posting on this Site and you should be aware that such information may be inaccurate, incomplete, out of date and may change at any time.
Pricing and Payment
Would you like to shop with us but you’ve found the same product cheaper else where? We will meet our competitors price if the competitor is not selling below cost. If you wish to use Afterpay and the competitor is not offering Afterpay then we may need to charge a little extra to cover the cost. This is only applicable for ‘meet the price offer’.
The price of goods ordered is the current price at the time of delivery, unless a specific price has been quoted. All prices are in Australian dollars. Payment for goods online may be made by an approved business account.
The freight is included in some of our items our prices however there are some postcode exemptions and some items are excluded from post codes list and on some items NT and WA.
Budget Furniture online currently accepts the following payment method options:
1. Online payment via PayPal;
using your Credit Card or Paypal account
You may pay for goods by your Paypal account or Mastercard or Visa.
Choosing to pay by credit card is an efficient way of shopping on the Site, as orders will be processed once confirmation of payment is received.
In relation to ensuring your safety when making online credit card payments, always look for ‘https://’ in the address bar as well as the padlock or key symbol in the bottom right hand corner of your browser window. Please note if you are using IE 7 Windows browser, the padlock can be found in the top right hand corner at the end of the address.
2. Afterpay This is a great way to split your payments. There is no cost to you. However if you change your mind and decide to return the goods within the allotted time we will refund minus the Afterpay fee incurred and the . This is 6.3% plus GST plus .30cents.
NB: If items are listed as on back order or Pre- order this means they are currently out of stock and will be available soon. If you change your mind and decide not to purchase we will deduct the Afterpay Fee’s from your refund. (Plus the change your mind policy fees) see below.
Risk and Title
Budget Furniture online will retain title to the goods you order until you have made payment in full for those goods but all risk in the goods will pass to you upon the delivery of the goods to, or the collection of the goods by, a postal or courier service. You should consider whether to obtain any suitable insurance in respect of the goods.
3.Change of Mind Policy
Not what you wanted ! If an item isn’t right for you, return it in its original condition and packaging for a refund by submitting a return request email within 7 days of receiving the delivery. The 7 day return period will commence from the date you receive the goods you have purchased and applies to any reason, even change of mind. We’ll arrange the return delivery and you will receive a refund, less any re-shipping fees (ask what you need to know before you start a return for more details).
- We only accept change of mind within 7 days after the item is delivered
- Please send an email including pictures or video of the condition of the product received and an explanation of why you would like to return the product and if the item is eligible for return.
- For COM product has to be in original packaging.
- You will be notified as to whether or not we require the product to be returned to us. Please do not return the product to us without our prior consultation – credit will not be given in this case.
- If we require the product to be returned to us, we will provide a return post label. We will not refund postage if the customer does not use our return label.
- If return label is provided to you, we will refund the total order amount MINUS initial postage, return postage and restocking fee of 15% (Plus AFTERPAY Fees)
- If return label NOT provided to you, we will refund the total order amount MINUS initial postage and restocking fee of 15% (Plus AFTERPay Fees)
- If customers change their mind before the item is received and require the action of RTS (Return to Sender), we will refund the total order amount MINUS initial postage and
- restocking fee of 15% (Plus Afterpay Fee’s)
How it Works
Send us an email within 7 days of receiving your order.
A member of our team will get in touch with you within 24 business hours to advise further steps.
Once approved by the supplier they will email you a return label.
Repack your item in its original packaging, then print and stick your returns label to the box. Their delivery partners will collect the item from your home, and return it safely to us.*
Once they’ve received your item, it will be checked that it’s in its original condition and packaging. If this is the case, you’ll receive a refund less a re-shipping fee.
* For the return of smaller items like homewares, you may be required to drop them off at an Australia Post Office.
What You Need to Know Before You Start a Return
What Cannot be Returned Under the 7 Day Returns Policy
Bedding accessories, e.g. sheets, quilts, underlays and pillows
Clearance sale items purchased with prices ending in $0.99
Mattresses (they have a slightly different policy depending on the manufacturer)
Items that are no longer in their original condition and packaging
Refund and Return Fees
For change of mind returns, a re-shipping fee will be deducted from your refund.
The re-shipping fee will be based on your location and the size of the items you are returning.
If you originally paid for the delivery, this shipping fee will not be refunded.
Storage, delivery upgrade and re-delivery fees will not be refunded.
If you have received a product that is damaged, faulty, incorrect or missing parts and you wish to return it, you will not be charged a re-shipping fee.
All returned goods must be wrapped in packaging as our couriers do not transport unpack aged items. Therefore, we strongly recommend that you keep the original packaging if you would like to return the goods.
For all change of mind returns, please note that it is your responsibility to ensure that the items are returned to us in the same condition and packaging you received them. Our Distribution Centre Team assesses every item that is returned to us. In case the product is not returned in an unused and re-sellable condition or arrives without the original packaging, a striking fee of 50% of the full product price (before any discounts) will be deducted from your refund.
If you have received a faulty or damaged item that needs to be returned and you have disposed of the original packaging, we kindly ask you to source alternative material, for example, bubble wrap. Please note that the striking fee does not apply to faulty or damaged items.
Faulty or Damaged Products
In the unlikely event that you receive a product that is faulty, damaged, incorrect or missing parts, please contact us immediately. You have 7 days from receiving the delivery to get in touch with us. Don’t forget to attach photos of the product and provide us with as much information as possible so that we can assist you. Our team will review your contact email and contact you via email within 24 business hours with the next steps.
Mattress return policy is set by each individual manufacturer’s and will be stated on the product description page. This return policy is in addition to any rights you may have under an applicable statute including your rights under the Australian Competition and Consumer Act 2010 (Cth) (ACL).
Mattress Warranty Exclusions
Mattresses that are damaged, soiled or excessively used
Faulty or Damaged Mattresses
In the unlikely event you receive a faulty or damaged mattress, please report it upon delivery by contacting us within 3 days of delivery. We will contact you with instructions for returning it. You will not be charged for the shipping in this case.
If you change your mind, you can cancel your order at any time before the item has been packed by our Distribution Team or dispatched. In this case, you will receive a full refund.
If the item has been dispatched and you still wish to cancel the order, we’ll arrange for the item to be returned to our Distribution Centre and provide you with a refund, less a return fee.
If you wish to return an item and exchange it for something else (for example a different colour), please contact our Customer support Team
Orders and Deliveries
You may place an order for goods via the shopping cart tool on the Site.
All products advertised on the Site are subject to availability and may be discontinued at any time without notice. We accept no responsibility or liability for any goods we are unable to supply for any reason.
We reserve the right to correct any errors or misprints and we have no responsibility if any of the goods or services advertised on the Site are unavailable. Back orders will be recorded and delivered when available, unless otherwise advised.
Budget Furniture online will attempt to deliver or dispatch all orders within 4 days from the date the order is made, however Budget Furniture online accepts no responsibility for delays. If stock is ordered from overseas, there may be delay of up to six (6) weeks. We will notify you of any unexpected delays as soon as reasonably possible.
Refunds and Exchanges
Please refer to the Refunds and Warranty page.
From time to time competitions and promotions (“Competitions”) may be posted on this Site. We shall publish the relevant terms and conditions of the Competitions. Please ensure you read the terms and conditions of a Competition before you enter into a Competition.
This Site and all intellectual property rights, including graphics, logos, trademarks, design, text, icons, the arrangement of them, sound recordings and all software relating to this Site, are owned by us, or in some cases, a related body corporate or third party. These intellectual property rights are protected by COUNTRY and international laws.
You may view our Site and its contents for personal and non-commercial use only and subject to the Copyright Act 1968 (Cth) and similar legislation. You may not in any form or by any means reproduce, modify, distribute, store, transmit, publish, or display within another website, or create derivative works from any part of this Site, or commercialise, any information obtained from any part of this Site without our prior written permission or, in the case of third party material, from the owner of the copyright in that material.
Nothing contained in this Site is to be interpreted as a recommendation to use any information on this Site in a manner which infringes the intellectual property rights of any person, Budget Furniture online or entity. We make no representations or warranties that your use of the information on this Site will not infringe such intellectual property rights.
The Site may contain links to other websites which are owned or operated by third parties. These links are provided for convenience only and may not remain current or maintained. We should not be construed as endorsing, approving, recommending or giving preference to these third parties or their websites, or any information, products or services referred to on those third party websites unless expressly stated. You link to these websites at your own risk and should make your own enquiries as to the privacy policies of these third parties. We are not responsible for information on, or the privacy practices of, such websites. We do not permit any linkages to this Site without written permission.
Given the nature of the internet, we cannot guarantee that any data transmission is totally secure. Whilst we take precautions to protect information, we do not warrant and cannot ensure the security of any information you transmit to us. You therefore transmit to this Site at your own risk. However, once we receive your transmission, we will take reasonable steps to preserve its security. If you become aware of any problems with the security of the data or the Site, please contact us immediately by email
Given the nature of the internet, we cannot guarantee that this Site is free from viruses, fault or other conditions which could damage or interfere with your computer systems, and we do not warrant that your access to this Site will be uninterrupted, error free or that any defects will be corrected. You assume the risk of any damage to your property as a result of using this Site, and, to the maximum extent permitted by law, we disclaim all liability for any errors, omissions and faults.
You must take your own precautions to ensure that the process which you use for accessing this Site does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system. For the avoidance of doubt, we accept no responsibility for any interference or damage to your own computer system which arises in connection with your use of this Site or any linked website.
Use of Your Information and Material
We appreciate any suggestions (“unsolicited ideas”) you may have regarding ways in which this Site may be improved or materials which we may add to this Site. Any unsolicited ideas that you submit to us will not be regarded as confidential and will become our property. We may use, reproduce, disclose, publish, modify, adapt and transmit them to others, without restriction or any obligation to compensate you.
Illustrations on this Site are for purchasing guidelines only. Manufacturing changes can result in variations to illustrations. All measurements and capacities are approximate and can vary due to manufacturing changes.
We make no representations or warranties of any kind, express or implied, in relation to any information, content, materials or products included in this Site or to its availability, functionality or performance, except as otherwise provided under any applicable law. You expressly agree that your use of the Site is at your sole risk.
We do not, nor do our officers, employees, agents and other representatives accept responsibility for any loss or damage, howsoever caused (including through negligence or matters outside our control), which you may directly or indirectly suffer in connection with your use of this Site or any linked website, nor do we accept any responsibility for any such loss arising out of your use of, or reliance on, information contained on, or accessed through, this Site. To the maximum extent permitted by law, we disclaim any such representations or warranties as to the completeness, accuracy, merchantability or fitness for purpose of this website or the information that it contains.
The use of the information on this Site is at your own risk. To the maximum extent permitted by law, we exclude all liability of us, our officers, employees, agents and other representatives in respect of any injury, loss or damage arising out of, or related to, the use, or inability to use, the information on this Site or provided through this Site through email. This limitation of liability includes, but is not limited to, compensatory, direct, indirect or consequential damages, interruption of business, loss of data, income or profit, loss of, or damage to property, and third party claims. If any liability is not able to be excluded by law, we limit our liability to the re-supply of the relevant information or services.
You agree to indemnify us, our officers, employees, shareholders, agents and other persons involved in the creation of this Site from all damages, losses, penalties, fines, expenses and costs (including legal costs) which arise out of or relate to your use of this Site, any information that you provide to us via this Site or any damage that you may cause to this Site. This indemnification includes, without limitation, liability relating to copyright infringement, defamation, invasion of privacy, trade mark infringement and breaches of the Trade Practices Act 1974 (Cth).
Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of Australia, and you irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of Australia.
If any provision of these Terms is found to be invalid or unenforceable by a court of law, such invalidity or unenforceability will not affect the remainder of these Terms, which will continue in full force and effect.
If you access this Site in a jurisdiction other than Australia you are responsible for compliance with the laws of that jurisdiction, to the extent that they apply. We make no representations that the content of this Site complies with the laws of any country outside Australia.
We may, from time to time, add or remove information, products or services from this Site without notice.
We reserve the right to amend these Terms at any time without notice, and we may terminate your access to this Site at any time without notice. Your continued use of this Site following such notification will represent an agreement by you to be bound by the Terms as amended. Where your access to this Site is terminated, all disclaimers and limitations of liability set out in these Terms will survive.
Reference to “Site” means the whole or any part of the web pages located on this webpage (including but not limited to any elements of design, underlying code, text, sounds, graphics, animated elements or any other content).
Crabbes Creek road
Crabbes Creek NSW 2483